Touch ID doesnt stay enabled

Ok looking app but its frustrating that Touch ID doesnt stay enabled. It seems every time I log in it asks if I want to enable Touch ID. I say yes and have to log in again. I used the Contact Us part of the app and they thought I was talking about the website. Would be a good idea if that knew I was talking about the app.

scicco about HealthEquity Mobile, v4.0.2